Return Exchange Policy
Return and Exchange Policy
1. Eligibility for Returns and Exchanges
- Timeframe: Customers may return or exchange items within 30 days of the purchase date.
- Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.
- Non-Returnable Items: Sale items & gift cards are final sale and cannot be returned or exchanged.
2. Initiating a Return or Exchange
- Process: To initiate a return or exchange, customers should contact our customer service team at support@sevaapparel.com with their order number and reason for return.
- Authorization: Upon approval, customers will receive a Return Merchandise Authorization (RMA) number and detailed instructions.
3. Return Shipping
- Responsibility: Customers are responsible for return shipping costs.
- Method: We recommend using a trackable shipping service or purchasing shipping insurance.
4. Refunds
- Processing Time: Refunds will be processed within 15 business days upon receipt and inspection of the returned item.
- Method: Refunds will be issued to the original payment method.
5. Exchanges
- Availability: Exchanges are subject to product availability.
- Process: If the desired item is unavailable, customers may opt for a refund or store credit.
6. Damaged or Defective Items
- Reporting: If an item arrives damaged or defective, customers should contact us within 7 days of receipt.
- Resolution: We will arrange for a replacement or refund, including return shipping costs.
7. International Returns
- Customs and Duties: International customers are responsible for any customs duties or taxes incurred during the return process.
8. Policy Updates
- Changes: We reserve the right to update this policy at any time.
- Notification: Changes will be posted on our website, and the effective date will be updated accordingly.
Contact Us
For any questions or concerns regarding our return and exchange policy, please contact us at:
Seva Apparel inc.
76 Narbonne Crescent Stoney Creek ON, Stoney, Ontario, L8J 0J7, Canada.
support@sevaapparel.com.
This policy aims to provide a fair and transparent process for returns and exchanges, ensuring customer satisfaction while protecting the business from undue financial losses.
